Terms and Conditions Use of the mamak25 Platform

Welcome to mamak25. This website and platform is operated by mamak25 ("we", "company", or "Platform"). By accessing, registering, or using any part of the mamak25 platform — whether via the website at mamak25.pro or through our mobile app — you ("member", "user", or "you") agree to be fully bound by these Terms and Conditions.

These Terms and Conditions constitute a legally binding agreement between you and mamak25. They govern your use of all services we offer, including sports betting, online casino, slot games, live casino, e-sports, and all other related platform features.

These terms should be read together with Privacy Policy and Responsible Gaming Policy mamak25, both of which form part of the overall agreement between you and our platform.

To register and use mamak25 services, you must meet all of the following eligibility requirements:

• You must be at least 18 years on the date of registration.
• You must be an individual acting on your own behalf, not on behalf of any third party.
• You must be legally capable of entering into a binding agreement in the jurisdiction where you reside.
• Use of mamak25 services does not violate any laws or regulations applicable in your jurisdiction.
• You have never had an account terminated by mamak25 for fraud or breach of terms.
• You are not currently on an active self-exclusion list.

Mamak25 reserves the right to request proof of age and identity at any time. If a member is found not to meet these eligibility requirements, mamak25 reserves the right to suspend or terminate the account and withhold any funds involved pending the outcome of an investigation.

Each member is only permitted to hold one account only at mamak25. Multiple account registrations are prohibited and may result in the termination of all associated accounts and forfeiture of any remaining funds.

During registration, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on a valid identification document
• Accurate date of birth
• An active and reachable email address
• A valid phone number
• Bank account details for the purpose of fund withdrawal

You are solely responsible for maintaining the confidentiality of your password and account login details. mamak25 will not be held liable for any losses arising from unauthorized use of your account due to your own negligence.

The identity verification (KYC) process must be completed before your first withdrawal is processed. Accepted documents include a valid Malaysian identity card, passport, or driving license.

Mamak25 accepts deposits via a range of local Malaysian payment methods, including FPX, DuitNow, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, and GrabPay. All deposits are processed instantly upon confirmation from the payment provider.

• Minimum deposit limit: RM 10 per transaction
• Maximum deposit limit: subject to the limits set by the chosen payment method
• All deposits must be made using an account held in the registered member's name only
• Third-party deposits are not accepted and will be returned
• Mamak25 does not charge any processing fees for deposits

Mamak25 reserves the right to request proof of payment method ownership if any suspicious activity is detected. Any attempt to deposit funds from unauthorized sources will be reported to the relevant authorities.

Members may withdraw funds at any time, subject to the following conditions:

• KYC verification must be fully completed
• No active unresolved bets at the time of the withdrawal request
• All rollover requirements for any active bonus must be fully met
• Minimum withdrawal limit: RM 30 per transaction
• Withdrawals are processed only to a Malaysian bank account registered in the member's name

Withdrawal processing time is between 1 and 24 hours on regular business days. mamak25 strives to process all valid withdrawals as quickly as possible. In certain circumstances, such as during security audits or public holidays, processing may take slightly longer.

Mamak25 reserves the right to request additional supporting documents before approving withdrawals that exceed a certain threshold, as part of our standard compliance procedures.

Mamak25 offers a variety of bonuses and promotions for both new and existing members. All bonus offers are subject to specific terms set for each promotion. General terms applicable to all bonuses are as follows:

• Each bonus has a rollover requirement that must be met before a withdrawal is permitted
• Bonuses are eligible for one account per user, per household, and per IP address
• Mamak25 reserves the right to void any bonus obtained through dishonest means or system exploitation
• Bonuses cannot be transferred between accounts
• Mamak25 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice
• Mamak25's decisions regarding bonus eligibility and distribution are final

Each active promotion will display full conditions including rollover rate, validity period, and eligible games. Members are encouraged to read the full terms of each promotion before activating it.

All games offered at mamak25 — including slots, live casino, table games, and sports betting — have their own specific rules that all members must follow.

• All game results generated by the RNG (Random Number Generator) system are final and cannot be disputed
• Sports match results for betting settlement purposes are based on official source data recognised by mamak25
• Any bet that has been confirmed and accepted cannot be cancelled
• Mamak25 reserves the right to void any bets placed on incorrect odds or outcomes resulting from a technical error
• Minimum and maximum wagering limits apply to each game and are subject to change at mamak25's discretion

In the event of a dispute regarding game results, mamak25 system logs will serve as the final reference. mamak25 retains records of all gaming activity for a minimum period of 12 months.

The following activities are strictly prohibited on the mamak25 platform and may result in account termination and legal action:

• Fraud: Any attempt to defraud the platform, other players, or mamak25 staff
• Duplicate accounts: Registering or using more than one account
• Money laundering: Using the mamak25 platform for money laundering or any other illegal financial activity
• System manipulation: Using automated software, bots, or any technical method to manipulate game outcomes
• Exploitation of errors: Exploiting any technical bugs or system errors to gain an unauthorized advantage
• Collusion: Colluding with other players to gain an unfair advantage in Live Casino games or poker
• Account lending: Allowing others to use your account or using another person's account

Mamak25 uses an AI-assisted fraud detection system that monitors all account activity in real time. Any account suspected of involvement in prohibited activity will be suspended immediately while an investigation is conducted.

Members may request closure of their account at any time by contacting the mamak25 customer support team. Before the account is closed, all active bonus requirements must be completed or forfeited.

Mamak25 reserves the right to suspend or terminate a member's account without prior notice in the following circumstances:

• Violation of any provision in these Terms and Conditions
• Suspicion of fraud or illegal activity
• Failure to submit requested identity verification documents
• Instructions from relevant authorities
• Approved self-exclusion request

In the event of termination due to a breach of terms, mamak25 reserves the right to withhold all account balances pending the completion of an investigation. If no breach is proven, any valid remaining balance will be returned to the member via the original payment method.

Mamak25 provides the platform on an "as is" and "as available" basis. We make no guarantee that the platform will always be free from technical errors or service interruptions.

To the extent permitted by applicable law, mamak25 shall not be liable for:

• Financial losses resulting from betting or gaming activity on the platform
• Service disruptions due to system maintenance, technical issues, or circumstances beyond our control
• Actions or omissions by third parties, including game providers or payment providers
• Indirect, consequential, or punitive damages under any circumstances

Mamak25 is committed to ensuring the platform operates at optimal performance levels. In the event of a technical disruption affecting active games, mamak25 will resolve the situation fairly based on system log data.

All content, designs, trademarks, logos, graphics, software, and other materials found on the mamak25 platform are the exclusive property of mamak25 or our licensors and are protected by applicable intellectual property laws.

• You may not copy, distribute, modify, or exploit any platform content without the written consent of mamak25.
• The name "mamak25" and our logo are registered trademarks that may not be used without authorization
• Any content uploaded by a member to the platform grants mamak25 a license to use that content for platform operational purposes

Infringement of mamak25 intellectual property rights may result in civil and criminal legal action. If you discover any copyright violation on our platform, please contact our support team immediately.

Mamak25 is committed to promoting responsible gaming. We believe online entertainment should remain a fun activity and should never cause financial stress or personal hardship for our members.

As part of this commitment, mamak25 provides the following tools to all members:

• Daily, weekly, and monthly deposit limits that members can set themselves
• Configurable session time limits
• Temporary cooling-off period from 24 hours up to 6 months
• Full self-exclusion option
• Access to responsible gaming information and support resources

If you or someone you know is experiencing gambling-related issues, please visit the Responsible Gaming for more information and available support resources.

Mamak25 reserves the right to modify, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Such amendments take effect immediately upon publication on the platform.

We will endeavour to notify members of significant amendments via:

• Banner notice on the platform's home page
• Email notification to all registered members
• In-account notification upon next login

It is your responsibility to review these Terms and Conditions periodically. Your continued use of the mamak25 platform after any amendments are published constitutes your acceptance of the revised terms. The "Updated" date at the top of this document will reflect the date of the most recent amendment.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly on the mamak25 platform
• Email: [email protected] (displayed as text only)
• Telegram: Through the official mamak25 support channels

Our support team, fluent in Malay, English, and Chinese, is available every day of the year. We are committed to responding to all terms-related inquiries within 24 business hours.

For formal complaints regarding account or financial disputes, please submit full details via email with the subject line "Official Complaint – [Your Account Number]" so we can handle your case efficiently and systematically.